Refund policy

Returns and Satisfaction Guarantee

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@fortcore.com 

To request a return, contact us first. Returns sent without prior authorization and a return label from us are not accepted.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@fortcore.com

Damaged, defective, or incorrect items

Please contact us within 3 days of delivery with your order number and photos. We'll replace the item or refund it.

Lost packages and out-of-stock items

If a package is lost in transit or an item is out of stock, we'll offer a reshipment or a refund, whichever you prefer.

Subscription Terms

How subscriptions work. When you select "Subscribe & save" at checkout, you agree to receive that product on the schedule you choose (every [1/2/3] months) and to be charged automatically at the discounted price each time, until you cancel. Subscriptions are never added unless you select this option.

How to cancel, pause, or change your schedule.

You can do by contacting us at help@fortcore.com or WhatsApp +1 645 237 4098. To avoid the next charge, cancel at least 1 day before your renewal date.

Refunds on subscription orders.

Renewal orders can be canceled and refunded only before they are fulfilled (before they leave our warehouse). Once an order has been fulfilled and shipped, it is not eligible for a refund unless it arrived damaged, defective, or incorrect (see below).

Skipping and rescheduling. You can skip, pause, or delay a shipment before the cutoff date.

Refund timing
Approved refunds are issued to your original payment method within 2–7 business days, depending on your bank.

Contact:

Email: help@fortcore.com · WhatsApp +1 645 237 4098 (messages only)

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Suscriptions

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns

To request a return, please contact us first. If your return is accepted, we will send you a prepaid return shipping label, along with instructions on how and where to send your package.

Please do not ship your package back without a label from us. Items sent to us without first requesting a return, or without the return label we provide, will not be accepted at our facility and will not be eligible for a refund.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@fortcore.com

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@fortcore.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.